Website Privacy Policy

1. WHO WE ARE

Crossroads Mental Wellness Center is a d.b.a. under CrossroadsTN, LLC, registered in the state of Tennessee, United State of America.   Our website address is: https://crossroadstn.com.

This privacy policy is in reference to our public business site located at the above named domain, and includes any sub site.  

2. HIPAA PRIVACY

2.1 INFORMATION YOU SEND VIA OUR FORMS

Https://crossroadstn.com is a domain hosted on a non-HIPAA compliant site.  The platform we use is WordPress, which is also non-HIPAA compliant.   This public site is not used to collect sensitive health information.

If you use our Contact Us form to schedule an appointment, please use non-sensitive statements in the comments field.  You will be required to acknowledge you agree to using our form without guarantee of security before you can send the form.  In lieu of this form, you may also contact us by phone to schedule an appointment.

2.2 PRIVATE HEALTH INFORMATION

Our telehealth system is an external system hosted with a HIPAA compliant facility and secure platform.  We do not connect private information from this public site (crossroadstn.com) to the HIPAA compliant system.  The only link between our site and the client portal site is the button, or text link, which does not collect information.  It’s a standard HTML hpyerlink that will direct visitors from our public site to a third-party telehealth system.

3. WHAT PERSONAL DATA DO WE COLLECT AND WHY?

3.1 INFORMATION YOU SEND VIA OUR FORMS

Information you send via our forms, from our public site, are saved temporarily in a database and sent to us via a third-party, non-HIPAA compliant mail handler.  It has limited security and follows the same protocol as any standard email system using POP3, IMAP, or SMTP mail exchange.

3.2 COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. (Link opens to new tab.) After approval of your comment, your profile picture is visible to the public in the context of your comment.

3.3 MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3.4 COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

3.5 EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

4. ANALYTICS

4.1 VISITOR STATISTICS

This site may utilize internal and/or third-party visitor statistic tracking, such as Google, WordPress Plugins, or other vendors to show our ads on their domain, to track visits from said ads, to track visits from other sources, and to track which pages within our site are being used by visitors.

This information helps us understand what content is most utilzed by our visitors.

5. WHO WE SHARE YOUR DATA WITH

Our public site does not collect personal data about our visitors unless you fill out a comment, or another type of form.  This information may be passed through a third-party email system, such as our hosting company, the domain registar, the mail server, or third-party WordPress plugins, or other vendors.

6. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be check through an automated spam detection service which may have a separate data retention and removal policy then we have.