Frequently Asked Questions

General Hours

We are open Monday-Friday, 9am-7pm.  (Hours vary per therapist.)
Some of our therapists and coaches may work other hours.  Please see OUR TEAM for service times outside of our regular hours.  Each practitioner has their hours listed under their profiles.

Getting Started

We have answered some common questions for new clients who may have questions before they schedule their first appointment.  If you still have questions, you can submit them via our online form.  Select the “General Comment or Question” option.  You can also call us; however, email is the best communication, as we do not have a receptionist at this time.  However; you are welcome to call our main number and leave a voice message and we’ll get back with you.

Why don't you have a receptionist?

Once you meet with your therapist and become a client, they manage all communications and scheduling with you through our client portal.  When you arrive at our office, you’ll check in and your therapist will meet you in the waiting room.

Some of our clients prefer video sessions instead of driving to our office to meet in person, so we don’t have a need for a receptionist at this time.  This may change in the future, but for now, a receptionist is not needed.

How do I schedule an appointment?

Visit the Our Team link at the top of the page to learn more information about our therapists and coaches.  Once you’ve selected who you would like to meet with, click on the Contact Us link and complete the form.  Once you send it, you’ll be contacted to work out a date and time to meet with the provider.

Do you offer a free consultation?

Our providers will contact you to get more information about your needs, and to see if Crossroads is a good fit.  Feel free to ask questions prior to scheduling your first session.

Your first session fee is due at the time of service.

What happens during the first session?

Your inititial contact with us, whether via phone, email or walk-in is a simple process to get to know a bit about why you are seeking counseling, or coaching services with us.  Your first session will give you, and us, a chance to get know each other better.

We’ll go over our fees, insurance, attendance and cancellation policies, and other processes with you during this session.  Our intake questionnaire gives us a better overview of your needs. 

Intakes can also require other forms to be completed; such as our informed consent, HIPPA Privacy Practice, and anything else that is specific to your needs.

And finally, you can share whatever you want with your therapist or coach.

What if I want a different therapist or coach after the first session?

The therapeutic and coaching relationship is very important, and you are not obligated to continue with the person you had your first session with.  You can request a different therapist or coach any time, regardless of how many sessions you’ve had.

How long are sessions?

Counseling sessions are typically 50 minutes, while coaching sessions are typically 45-60 minutes.  However, each therapist and coach sets their own schedule, so these times may vary.  Please check the OUR TEAM section to choose your therapist or coach, and see their session policies.